FAQ

How do I make a purchase? Visit our website, choose the product you want, click "Add to Cart" or "Buy Now," and complete your payment through our secure checkout.

Do you have a physical store? No. We sell exclusively online to provide you with the best deals.

Do you ship to my country? Yes. We ship internationally. Available shipping options will appear at checkout based on your address.

How long does delivery take?

• Processing: 1 to 3 business days from payment confirmation.

• Estimated Delivery: Between 5 and 12 business days, depending on the destination and logistics operator. You will receive a tracking code via email when your order is dispatched.

What are the payment methods? We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. On supported devices, you can also pay with Apple Pay or Google Pay.

Can I pay with cash or on delivery? Currently, we do not. All payments are made online through the methods mentioned above.

Can I change my order or address? We can only edit or cancel an order before it is processed. If you need to update your address or items, contact us as soon as possible at vendasqueirozshopify@gmail.com. Once the order is dispatched, modifications are no longer possible.

Can I add more items to an existing order? For operational reasons, we cannot add items to orders already created. If you want more products, please place a new order.

Where do the products come from? We work with logistics centers in various regions (USA, Europe, and Asia). We ship from the most efficient warehouse based on your location and item availability.

I only received part of my order. Is this normal? Yes. If your order includes products sent from different warehouses, they may arrive in separate packages. You will receive individual tracking codes for each shipment.

What is the return and exchange policy? You have 7 days from delivery for returns due to change of mind and 30 days for manufacturing defects. Items must be unused and in original packaging. After inspection, we issue the refund to the original payment method.

What should I do if my delivery is delayed? Check your order status using the tracking code. If the estimated timeframe of 12 business days has passed, contact us, and we will follow up with the carrier.

I still need help. Our team is always ready to assist. Write to us at vendasqueirozshopify@gmail.com with your order number and full name.